Refund policy
Returns & Refunds
Each piece in our collection is hand-sewn in small batches, and every item goes through a quality check before it leaves us. Because of this, we’re unable to accept returns or offer refunds for change of mind, fit, or preference.
We want you to love what you receive, so please review the size guide and product details carefully before ordering. If your item arrives damaged or is not what you ordered, please contact us with photos and your order number within the following timeframes:
- Singapore orders: within 10 working days of receiving your parcel
- International orders: within 30 days of receiving your parcel
Defective or incorrect items
In the unlikely event that you receive a defective or incorrect item, we’ll arrange a 1-to-1 exchange once your parcel is received and processed, and a new piece will be shipped to you. Exchanges are subject to product availability. If we’re unable to fulfil an exchange, we’ll issue store credit to your account on our site instead.
Your return shipping fee will be reimbursed as a free shipping credit toward your next purchase.
Return conditions
- Each order is eligible for one claim only.
- Items must be returned in their original condition: unwashed, unworn, unaltered, with original tags intact.
- All returned parcels must include your order details (order number, name, and item(s) being returned). Parcels without identifying details can’t be matched to an order and won’t be processed.
- Items that are purposely damaged, soiled, or tampered with, or that don’t meet the requirements above, won’t be accepted. These will be sent back to you at your own shipping cost.
How to submit a claim
To start a claim, email us at hello@edenthreadssg.com with your order number, photos, and the reason for your claim. We’ll guide you through the next steps.