Shipping policy
Shipping
Please ensure your shipping address is correct and accurate for a timely delivery. We will not be liable for any incorrect information provided by customers. There may be delays in delivery if any information needed is inaccurate.
Local Orders
Free Shipping will be available for orders above $100. A flat shipping fee of $4 will be applicable to orders below $100.
All orders will be dispatched within 2-4 working days after order confirmation. Your order will take 1-3 working days by our partnered courier.
International Orders
All international parcels will be sent out via DHL (Express). Shipping Fee for International orders varies depending on the country and on the weight of your item. Please email us at hello@edenthreadssg.com if you are unable to generate a shipping cost at check out.
We highly recommend placing a single order if you are shopping from overseas
as we are not able to accede to requests for the combination of multiple international orders.
| Express (via DHL) | Free Express Shipping (via DHL) | |
| Malaysia | SGD 18 - 30 | For orders above SGD 200 |
| Australia/New Zealand/Japan | SGD 30 - 55 | For orders above SGD 400 |
| Asia (China, Hongkong, Taiwan, South Korea, Vietnam, Thailand, Brunei, Indonesia) | SGD 28 - 45 | For orders above SGD 350 |
|
EU/UK |
SGD 43 - 65 | For orders above SGD 500 |
Duties & Taxes
Please note that any associated duties or taxes are to be borne by the customer.
Remote Area Surcharge
Some addresses may be classified as remote by DHL. If this applies to your order, an additional surcharge will be requested and we will be in touch via email before proceeding with your order.